Reservations and Cancellations- Bikes may be reserved up to one week in advance. Cancellations are now accepted up to 3 hours prior to a class with no penalty. When canceling within 3 hours of any class, the ride is still deducted from your account.
Reservations, Walk-in and Bike Release Policy- You can walk in without a reservation, and if there are unreserved bikes, you can pay for a ride or use a ride from an existing series. If you reserve in advance, please be punctual! If you reserve in advance and no-show without cancelling 3 hours in advance, your account will be charged. Empty bikes will be released to walk-ins at the start of each class.
Wait List - When you attempt to reserve a bike in a class that is full, the system will ask if you would like to be put on the wait list. If you answer "yes", you will receive an email if a spot opens up and you will automatically be added to that class. Be sure to cancel, or inform us if you cannot attend so your account won't be charged. Empty bikes will be released to walk-ins at the start of each class.
Full Classes with WaitLists- People with Reserved Bikes need to arrive early and be on their bike at the exact start time of class. Empty bikes will be released to walk-ins at the start of each class.
**Open bikes will be released to people in order of the waitlist who are present at start of class.**